Difference between revisions of "HelpDesk - System Parameter"
From Agility
(Created page with "Category:System Parameters Category:Process Management - System Parameters {| class="wikitable" |'''Name''' |HelpDesk |- |'''Type''' |:Category:System Parameters|Sy...") |
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Revision as of 08:51, 15 September 2017
| Name | HelpDesk |
| Type | System Parameters Folder |
| Path | ProcessMngt \ HelpDesk |
| Module | Help Desk |
HelpDesk Folder Items
TriageHelpdeskNoStdJobRequired
| Path | ProcessMngt\HelpDesk |
| Description | Define whether selected triage question has to have standard job. If it is set to true then if selected triage question doesn't have standard job then it will be possible to raise help desk basis on defaults (SAVE action will be taken). If triage question has standard job then it will pull the details from that job. False value means that it will always look for standard job to pull the details from it (PullDetails action will be taken). |
| Default Value | false |
