Difference between revisions of "HelpDesk - System Parameter"

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(TriageHelpdeskNoStdJobRequired)
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|'''Module'''
 
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Revision as of 08:55, 15 September 2017


Name HelpDesk
Type System Parameters Folder
Path ProcessMngt \ HelpDesk
Module Enhanced Help Desk


HelpDesk Folder Items

TriageHelpdeskNoStdJobRequired

Path ProcessMngt\HelpDesk
Description Define whether selected triage question has to have standard job.

If it is set to true then if selected triage question doesn't have standard job then it will be possible to raise help desk basis on defaults (SAVE action will be taken).
If triage question has standard job then it will pull the details from that job.
False value means that it will always look for standard job to pull the details from it (PullDetails action will be taken).

Default Value false