Difference between revisions of "HelpDesk - System Parameter"

Latest revision as of 10:02, 15 September 2017

@@ Line 18: / Line 18: @@
 == HelpDesk Folder Items ==
-==== TriageHelpdeskNoStdJobRequired ====
-{| class="wikitable"
-|Path
-|ProcessMngt\HelpDesk
-|-
-|Description
-|Define whether selected triage question has to have standard job.<br>
-If it is set to true then if selected triage question doesn't have standard job then it will be possible to raise help desk basis on defaults (SAVE action will be taken).<br>
-If triage question has standard job then it will pull the details from that job.<br>
-False value means that it will always look for standard job to pull the details from it (PullDetails action will be taken).
-|-
-|Default Value
-|false
-|}