HelpDesk - System Parameter

Name	HelpDesk
Type	System Parameters Folder
Path	ProcessMngt \ HelpDesk
Module	Enhanced Help Desk

HelpDesk Folder Items

TriageHelpdeskNoStdJobRequired

Path	ProcessMngt\HelpDesk
Description	Define whether selected triage question has to have standard job. If it is set to true then if selected triage question doesn't have standard job then it will be possible to raise help desk basis on defaults (SAVE action will be taken). If triage question has standard job then it will pull the details from that job. False value means that it will always look for standard job to pull the details from it (PullDetails action will be taken).
Default Value	false