Contact Details - System Parameters
From Agility
| Name | ContactDetails |
| Type | System Parameters Folder |
| Path | FormDesignConfiguration \ EnhancedHelpDeskForm \ ContactDetails |
| Module | Enhanced Help Desk |
Contents
ContactDetails Folder Items
CallerNameOption
| Path | FormDesignConfiguration\EnhancedHelpDeskForm\ContactDetails\CallerNameOption |
| Description | When this parameter is set to 'HIDDEN', the Caller Name field will be hidden on the Enhanced Helpdesk form. If set to 'MANDATORY', the field will be visible and mandatory. NULL value or any other value, the field will be visible. |
| Default Value | Visible |
EmailAddrOption
| Path | FormDesignConfiguration\EnhancedHelpDeskForm\ContactDetails\EmailAddrOption |
| Description | When this parameter is set to 'HIDDEN', the Caller Email Address field will be hidden on the Enhanced Helpdesk form. If set to 'MANDATORY', the field will be visible and mandatory. NULL value or any other value, the field will be visible. |
| Default Value | Visible |
PhoneNumberOption
| Path | FormDesignConfiguration\EnhancedHelpDeskForm\ContactDetails\PhoneNumberOption |
| Description | When this parameter is set to 'HIDDEN', the Caller Phone Number field will be hidden on the Enhanced Helpdesk form. If set to 'MANDATORY', the field will be visible and mandatory. NULL value or any other value, the field will be visible. |
| Default Value | Visible |
ContactMethodOption
| Path | FormDesignConfiguration\EnhancedHelpDeskForm\ContactDetails\ContactMethodOption |
| Description | When this parameter is set to 'HIDDEN', the Contact Method field will be hidden on the Enhanced Helpdesk form. If set to 'MANDATORY', the field will be visible and mandatory. NULL value or any other value, the field will be visible. |
| Default Value-Out of the box | Visible |
