Difference between revisions of "Enhanced Help Desk"
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Each of the contact details elements are configurable with the ability to hide/show the field and also ability to set the mandatory requirements for the option. | Each of the contact details elements are configurable with the ability to hide/show the field and also ability to set the mandatory requirements for the option. | ||
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[[Contact Details - System Parameters]] are controlling visibility and mandatory options for Contact Details fields. | [[Contact Details - System Parameters]] are controlling visibility and mandatory options for Contact Details fields. | ||
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| + | [[File:ContactDetails.png|1200px]] | ||
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* Select from a scan view list or | * Select from a scan view list or | ||
* Select from Tree view. | * Select from Tree view. | ||
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The Asset selection configurability can be controlled via [[Asset Selection - System Parameters]] | The Asset selection configurability can be controlled via [[Asset Selection - System Parameters]] | ||
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| + | [[File:EquipmentDetailsEnhHelpDesk.png|1200px]] | ||
Revision as of 11:43, 31 May 2017
Configuration Options
Each of the contact details elements are configurable with the ability to hide/show the field and also ability to set the mandatory requirements for the option.
Contact Details - System Parameters are controlling visibility and mandatory options for Contact Details fields.
Asset/Equipment Selection
The form allows for setting the preferred way of selecting the Asset/Equipment, the form can be configured so users can have one of the following 2 options:
- Selecting Asset/Equipment from Hierarchy or
- Using dynamic lookup field.
The end user can manually override the configured options above directly from within the Helpdesk form. For example, if the form is configured to select the Asset/Equipment from the Hierarchy, the user can untick the option and use the Dynamic lookup option. If the form is configured to use Dynamic lookup field, the form can also have two options for configuring the preferred method for selecting the Asset/Equipment from the Asset register:
- Select from a scan view list or
- Select from Tree view.
The Asset selection configurability can be controlled via Asset Selection - System Parameters
